Food businesses face growing challenges from shifting regulations, a shortage of skilled professionals in the hospitality sector, and rising consumer awareness of healthy eating. In this environment, building and sustaining consumer trust requires transparent operations, strong traceability, and effective risk management.

Our system, integrated with rapid microbiological testing, strengthens food safety and quality control by streamlining data collection, enhancing risk management, and driving continuous improvement. It enables food businesses to meet consumer expectations while aligning with environmental sustainability standards.

The elements of the Food Control Management System

Consumer Satisfaction Survey

Consumer satisfaction and feedback will be systematically recorded, tailored to the specific characteristics of each establishment. Feedback will cover key aspects such as menu offerings, hygiene, service staff, and overall experience. Evaluating these insights and comparing them with estimated food waste levels will be essential for developing effective strategies and improving operational efficiency.

Reducing food waste

The volume of food waste is a key indicator of service efficiency and customer satisfaction, while also reflecting the environmental sustainability of the catering system. In the survey, food waste will be measured by individual food components, and serving practices will be thoroughly assessed.

Technological consultancy

Our advisory service evaluates how effectively existing tools and equipment support daily operations. By identifying critical points in workflows, we assess whether technological improvements can resolve challenges. Based on these insights, we provide tailored proposals for technology development and optimization.

Management analysis

The primary goal of the new management system is to enhance food and service quality within the existing operational framework. Its development will be grounded in the analysis of past purchasing data, while the strategy will incorporate technological capabilities, menu planning, and consumer expectations.

Dietetics

The dietetic analysis covers menu planning, nutrient calculations, and monitoring food variety indicators. We provide expert evaluation of both standard and dietary catering. In developing the menu, we will also review purchasing, production, and marketing strategies to ensure alignment with nutritional and business objectives.

Expert supervision

We provide regular expert supervision at operational units, including the development and oversight of HACCP documentation and self-control systems. In addition, we design and implement tools for effective visual process management to support compliance and efficiency.

Knowledge attitude and practice

Food handling staff are the cornerstone of any food enterprise; therefore, the Food Safety Management System places strong emphasis on supervising their knowledge, attitudes, and practices. We assess both theoretical knowledge and practical skills, and design organization-specific training programs that combine regular education with ongoing supervision. The ultimate goal is to foster safe, consistent, and conscious food handling practices.

Microbiological testing of food contact surfaces

We monitor the microbiological safety of kitchen surfaces and served foods through tailored sampling and testing plans aligned with the organization’s risk category. These controls provide objective insights into operational performance. Within the Food Control Inspectorate and Research Laboratory, both classical and rapid microbiological methods are applied to ensure reliable results.

Main references

Currently the system is operated in 127 units, where more than 15.000 consumers are served a day.

Our principal partners are:

• Municipality of Budapest Catering Provider Economic Organization
• Provincia Hungariae a Magna Domina Hungarorum – Hungarian Province of Franciscan Friars
• Society of Jesus, Hungarian Province
• Order of Friars Minor Conventual
• Municipality of Budapest Vázsonyi Vilmos Old People’s Home